Shipping policy
# Shipping Policy – Hudsera
**Last Updated:** 14 August 2026
Thank you for shopping with **Hudsera**. We aim to provide a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered within Australia.
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# 1. Shipping Area
Hudsera currently ships orders **within Australia**.
We do not currently offer international shipping.
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# 2. Shipping Costs
### Standard Shipping
**Free standard shipping is available on all orders within Australia.**
No additional standard shipping charge will be added at checkout.
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# 3. Order Processing
Orders are processed **Monday through Friday**, excluding Australian public holidays.
- **Order cut-off time:** 5:00 PM (Sydney Time)
- **Order processing time:** 1–2 business days
- **Shipping cost:** Free
- **Shipping method:** Standard shipping
Orders placed before 5:00 PM on a business day will enter our normal processing schedule.
Orders placed after 5:00 PM, on weekends, or on public holidays will generally begin processing on the next business day.
Processing time includes order verification, product preparation, packaging, and handover to the shipping carrier.
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# 4. Delivery Time
After an order has been processed and handed over to the shipping carrier, the estimated transit time is:
**5–7 business days**
The estimated total delivery time, including processing and transit, is therefore approximately:
**6–9 business days**
These delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, public holidays, peak periods, weather conditions, or circumstances outside our reasonable control.
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# 5. Order Confirmation
After completing your purchase, you will receive an order confirmation by email.
The confirmation will contain the available details of your order, including the products purchased and your delivery information.
Please review your order confirmation carefully and contact us as soon as possible if you notice an error.
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# 6. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, the email will contain the applicable tracking information or tracking link.
Tracking information may take up to **24 hours** after dispatch to become active or display movement.
Please note that tracking updates are controlled by the shipping carrier and may occasionally take additional time to appear.
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# 7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please make sure that your delivery information includes:
- Full name
- Street address
- Suburb or locality
- State or territory
- Postcode
- Apartment, unit, or building information where applicable
- Any other information required for successful delivery
If you discover that your address is incorrect, contact us as soon as possible at:
**contact@Hudsera.store**
We will make reasonable efforts to correct the address before the order is dispatched.
Once an order has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.
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# 8. Delivery Delays
While we aim to meet the estimated delivery times stated above, delays can occasionally occur.
Possible causes of delivery delays include:
- High order volumes
- Public holidays
- Severe weather
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Operational or logistical issues
- Events outside our reasonable control
If your order has not arrived within the estimated delivery period, please contact us at:
**contact@Hudsera.store**
Please include your order number so that we can investigate the status of your shipment.
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# 9. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Safe places around your property
- With household members
- With neighbours
- Any delivery instructions associated with the order
If you are still unable to locate the package, contact us at **contact@Hudsera.store** with your order number.
We will review the available delivery information and, where appropriate, assist in communicating with the shipping carrier.
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# 10. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible at:
**contact@Hudsera.store**
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
After reviewing the issue, we will provide appropriate instructions and, where applicable, arrange a replacement, refund, or other appropriate remedy.
Nothing in this section limits any rights you may have under applicable Australian consumer law.
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# 11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
**contact@Hudsera.store**
We can only guarantee changes or cancellations if the order has not yet entered processing or been dispatched.
Once an order has been dispatched, it may no longer be possible to cancel or modify it.
In such circumstances, you may be able to return the product in accordance with our Return & Refund Policy, subject to the applicable conditions.
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# 12. Public Holidays
Business days do not include weekends or applicable Australian public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Public holidays may therefore extend the estimated processing or delivery period.
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# 13. Circumstances Outside Our Control
Hudsera will make reasonable efforts to fulfil orders within the timeframes stated in this policy.
However, delays may occur due to circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Strikes or industrial action
- Transportation interruptions
- Government or regulatory actions
- Major carrier disruptions
- Other unforeseen events
Where reasonably possible, we will provide customers with relevant information regarding significant delays.
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# 14. Contact Us
If you have any questions about shipping or your order, please contact us:
**Hudsera**
158 King William Road
Hyde Park SA 5061
Australia
**Email:** contact@Hudsera.store